Frequently Asked Questions (FAQ)
General Inquiries
What kind of inquiries do you handle?
We accept a wide range of inquiries regarding product availability, pricing, lead times, quote requests, brands we carry, transaction terms, and our service coverage areas.
Can individuals contact you as well?
While we are primarily a specialized trading company for corporate clients (such as equipment contractors and construction firms), we may be able to assist individuals depending on the nature of the request. Please feel free to contact us first.
How long does it take to receive a response?
A representative will contact you after reviewing your inquiry. Please note that it may take some time depending on the content and current volume of inquiries.
Products & Brands
What products do you carry?
We handle over hundreds of thousands of items, including various types of valves, piping materials, and housing equipment.
Which manufacturers do you work with?
We work with many major manufacturers such as KITZ, TOTO, DAIKIN, and LIXIL. For details, please refer to our digital catalog.
Where can I check your digital catalog?
You can view it on the Digital Catalog page of our official website.
Quotes & Orders
How can I request a quote?
Please let us know the product name, model number, quantity, and requested delivery date via our inquiry form.
Can I check stock status and lead times?
Yes, you can. Since stock levels and lead times vary by product, please specify the model number when contacting us.
Do you handle small quantity orders?
Our ability to handle small orders depends on the product and conditions. Please consult with us individually for details.
Delivery & Service Area
What is your service coverage area?
We provide speedy responses primarily in the Kanto area, leveraging our extensive network of multiple business offices.
Could you tell me about your delivery methods?
We have an accurate and rapid delivery system in place with the latest logistics equipment. Details will be provided on a case-by-case basis.
Company & Business Transactions
Can I discuss starting a new business relationship?
We welcome consultations for new business partnerships. Please contact us with your company profile and requirements.
Can you give me a brief overview of the company?
Okabe Valve Co., Ltd. is a specialized trading company for piping materials and housing equipment with a history of over 90 years since its founding.
Other
Where can I make inquiries regarding recruitment?
Please contact us through our dedicated recruitment page.